Springfield Auto Repair

I have used these people three times now. They gave me these coupons they call Carl cash. I tell them in advance that I have them and that I want to use them and each time they said oops, sorry we forgot and we can't go back and fix it. I've spent nearly $4,000 with these people on different work they are overpriced and think way too highly of themselves to think that I'm going to be pulled in by their silly coupons anymore. Shame on You Complete Automotive! I thought you were going to be my "go-to repair center", but not anymore ! I knew I was paying more than what the work was valued at, but I was willing to do that because I thought you would be a reputable place to bring my car back to. I sure will not be referring you to anyone! So sorry it went down Like this! I am a 60 plus year old lady and I am not stupid, I know prices of things I shopped around a bit these people could get me in right away and that's why I chose them above everyone else. I literally feel scammed! They charged me $150 to do an inspection on the vehicle and did not put that money towards the purchase of parts or repairs. I asked them if they had checked my brakes and they said bring your car back and we'll check them if we didn't already. So in my opinion they were telling me they weren't sure if they checked them or not the whole point of that inspection is to find all the problems. My daughter had also used them and had a similar situation her car broke down 3 months after they did a pretty good size repair. We are women but we are not stupid women Shame on You Complete Automotive!

Just used them for first time today. They did an oil change, tire rotation, and brake fluid service for me. Friendly service and fair prices.

Excellent experience here and knowledgeable mechanics. Thanks again.

If you want somebody to look over your car and your wallet at the same time, trust Complete Automotive.

Hands down the best customer service ever!

The front desk staff to their technicians were extremely helpful in diagonising the nature of my problem and most helpful in explaining where I could understand and the corrective actions required. I was recommend by my friends that these folks are some of the best in the automotive repair business. They were extremely fast and my SUV runs like it was new. I highly recommend these folks for they have my business from now on!

I was recommend from our car club that these folks are some of the best in the business in the automotive mechanical repair side of the industry. They are Nation wide which gives comfort for they stand behind their workmanship. The front desk personnel are extremely knowledgable and explained what the technicians found in explaining to me in layman terms. I highly recommend these folks as well as suggest you call these folks first on what ever mechanical problem you may have first! i

Excellent customer service, convenient location, and quality work from their knowledgeable mechanics. Highly recommend!

Complete Automotive exceeded my expectations! The entire staff was friendly and professional, making the experience smooth and stress-free. A special shoutout to my service advisor, Michael Green, who went above and beyond to ensure everything was handled perfectly. Highly recommend this team for all your automotive needs!