Springfield Auto Repair

My husband has used this shop for several years with his 2 last cars and always had a great experience. I requested a quote today on a fix, and I was so impressed by the great customer service and transparency of the shop. They had me swing by to check it out and actually advised me that for this specific fix, it would be better to go with the other quote I got from the dealership. So fast and friendly and no pressuring for me to use their shop! Thank you!

I was so happy with Complete Automotive! I’d had a persistent low tire so I finally took it in to have it looked at. The team got my car back so quickly and let me know they could repair it same day! Luckily it was just a small screw and they were able to remove it and get me on my way. I only had a 45 minute wait, but the lobby was so nice and clean, and they offer complimentary sodas and snacks that even if you had to be there a while it would be comfortable. I didn’t need this service, but they do offer a complimentary shuttle in town too! When I was checking out, Tori let me know that I would be receiving a text with information about my car and things they noticed (mainly maintenance things) while working on my tire. This was so helpful and even had pictures to show me what they meant. This will help me better budget for upcoming visits instead of just feeling like something hit me out of the blue! There was no pressure on me to fix anything of those things that day, so I really felt they were just giving me information to make good decisions for my car. I really appreciated their friendliness! They have really thought through the customer experience to make it the best that they can!

Great staff who are always courteous and conscientious. Service is on point and more than covers the initial issue, making sure my vehicle is in top running condition. Safe and secure place to take my car for service.

Top notch service and 10 ⭐️ for customer service!! Will be sending anyone I know in the area your way!! THANK YOU

I needed to get an inspection done so I could renew my registration and Tori was able to get me in within a day. Austin was very efficient and made the whole process quick and easy. I will absolutely be using them moving forward for all my inspection and other car related needs!

Tori and the crew got me taken care of in a quick and efficient manner while providing over the top service. As a service advisor in a previous life, I know how hard that is, so I commend Complete on their ability to execute this as flawlessly as they did.

Great place to get your car serviced. They are always upfront and never try to scam you into doing extra stuff. Definitely recommend!

The guys were really nice