Check out the incredible reviews that we are always receiving from satisfied clients from Springfield, Strafford, Rogersville, Ozark, Nixa, and beyond.

If you have any questions about the auto repair services that we offer, call us, schedule an appointment online at one of our two locations. Stop by Complete Automotive at 2238 E. Chestnut Expressway, Springfield, MO 65802, or Complete Automotive South at 3220 South Campbell Avenue, Springfield, MO 65807.

Our highly capable auto mechanics will determine the problems with your diagnostics and discuss the next steps to be taken to ensure your safety. Customers quickly come to trust that they made the best choice by choosing Complete Automotive. We look forward to your visit.

5

Once again the team at Complete Automotive (Chestnut) hit a grand slam with our repairs. Every time I go for an issue, they always explain it in detail and with no hidden charges. I've been coming here for over 5+ years and they will continue to be my auto shop. Excellent service in all areas!!

5

1

My mother-in-law was needing a last minute repair after being stranded 3 hours from home, and this was the closest shop who was able to make repairs to her car in time for her to get back home. She was quoted a very high amount for the repairs being done, $1065. Other shops in the area only charging $550-$750 for the exact repairs. Upon finishing said repairs, Complete Automotive have a very vague, generic receipt with absolutely no breakdown of how the money was spent towards the cost of the repairs, and they even went so far as to not remove the diagnostic fee, which is 100% routine for an automotive shop to do when repairs are done with their business. We have requested a breakdown of their pricing and fees and advise all potential customers to do their homework and do not take this shops word for it when given a quote for repairs.

I appreciate the opportunity to respond to your concerns. We always welcome feedback. You discussed the price with one of our advisors yesterday. During that conversation he explained the repair costs and applied a $50 first-time customer discount to reduce the overall cost. We typically recommend OEM (original equipment manufacturer) parts on Chryslers to ensure a proper repair. Those parts do cost more than aftermarket options which is likely what other shops are estimating. We received your digital authorization prior to proceeding with repairs. I have attached a parts and labor breakdown on the final invoice for your reference. The repair carries a 3 year/36,000 mile nationwide warranty. Shane contacted us stating that comparable shops estimated the repairs for around $700. Are you able to send those estimates to me for review? While we never claim to be the least expensive option, we strive to be competitive in the market. Regarding shop fees, they cover multiple fees, supplies, equipment, and maintenance items required for our shop to operate. The fee amounts are a percentage of the total repair invoice. We typically do not waive testing or inspecting (diagnostic) fees when proceeding with repairs. This charge covers the technicians time to pinpoint the concern, and we do not get that time back even with an approve repair. I'm sorry to hear that we failed to meet your expectations. I understand that price is a factor in the overall experience, but it isn't the only factor in my opinion. It is important to note that we correctly diagnosed the concern and provided a proper repair the same day as the service request. To me, that seems to be a valuable and quality service. At this point I do not believe a refund is warranted based on the aforementioned items. However, I am open to further discussion if you feel I am missing something. Feel free to reach out with any questions. Thank you! Michael Green Complete Automotive 417 866 6957

- Complete Automotive - Chestnut
5

Very friendly and sooo helpful!! Aaron helped me put airing my tires and was very friendly!!

1

Im s disabled 58 year old woman ,from KCMO.I broke down in Springfield MO this weekend. My anxiety was so high,not knowing what was wrong with my car,& knowing im on a fixed income.So I tried my best to find an honest place to have my car fixed.I was charged almost double what 2 themonitors should have cost.Ive had this 100% confirmed,by 3 other places,in the Springfield area.Paying almost $1100.00,for only the themonitors. I atleast want ,the difference back,what 3 other shops have quoted me.And plan to ,do whatever it takes,considering ,this was just wrong.

I appreciate the opportunity to respond to your concerns. We always welcome feedback. You discussed the price with one of our advisors yesterday. During that conversation he explained the repair costs and applied a $50 first-time customer discount to reduce the overall cost. We typically recommend OEM (original equipment manufacturer) parts on Chryslers to ensure a proper repair. Those parts do cost more than aftermarket options which is likely what other shops are estimating. We received your digital authorization prior to proceeding with repairs. I have attached a parts and labor breakdown on the final invoice for your reference. The repair carries a 3 year/36,000 mile nationwide warranty. Shane contacted us stating that comparable shops estimated the repairs for around $700. Are you able to send those estimates to me for review? While we never claim to be the least expensive option, we strive to be competitive in the market. Regarding shop fees, they cover multiple fees, supplies, equipment, and maintenance items required for our shop to operate. The fee amounts are a percentage of the total repair invoice. We typically do not waive testing or inspecting (diagnostic) fees when proceeding with repairs. This charge covers the technicians time to pinpoint the concern, and we do not get that time back even with an approve repair. I'm sorry to hear that we failed to meet your expectations. I understand that price is a factor in the overall experience, but it isn't the only factor in my opinion. It is important to note that we correctly diagnosed the concern and provided a proper repair the same day as the service request. To me, that seems to be a valuable and quality service. At this point I do not believe a refund is warranted based on the aforementioned items. However, I am open to further discussion if you feel I am missing something. Feel free to reach out with any questions. Thank you! Michael Green Complete Automotive 417 866 6957

- Complete Automotive - Chestnut
5

Great service, exceptional people. I highly recommend

1

My mothers Car Broke down, and the Full price to fix it at almost all the other Springfield Auto body shops was $700 Max, Complete auto on Chestnut charged her $1,065! This Shop put they "Suspected" an issue not 100% clear it was the problem. They used GOLD coolant which I'm sure has an Upcharge, we tracked that less than 3 hours of actual labor was done that puts it at $200 an hour!!! Every shop in my 20 years of owning a vehicle adds the diagnostic fee into the total cost and Bill "If" you get your Car fixed with them or most people would take their vehicle to a more realistic civil priced Auto shop in Springfield Missouri. She now has no money for 30 days or food because of greedy crooks like these places! my wife did char gpt even AI said avoid Complete Auto with their huge over pricing. I'll be sharing this all over Social media to Springfield area family and friends to avoid greedy money grabbing places like this one. $400 more because they know your desperate, Karma is on your way fellas!!! if not refunded the base price of 3 different know auto body shops in Springfield I'll be driving up tomorrow to speak in person.

I appreciate the opportunity to respond to your concerns. We always welcome feedback. You discussed the price with one of our advisors yesterday. During that conversation he explained the repair costs and applied a $50 first-time customer discount to reduce the overall cost. We typically recommend OEM (original equipment manufacturer) parts on Chryslers to ensure a proper repair. Those parts do cost more than aftermarket options which is likely what other shops are estimating. We received your digital authorization prior to proceeding with repairs. I have attached a parts and labor breakdown on the final invoice for your reference. The repair carries a 3 year/36,000 mile nationwide warranty. Shane contacted us stating that comparable shops estimated the repairs for around $700. Are you able to send those estimates to me for review? While we never claim to be the least expensive option, we strive to be competitive in the market. Regarding shop fees, they cover multiple fees, supplies, equipment, and maintenance items required for our shop to operate. The fee amounts are a percentage of the total repair invoice. We typically do not waive testing or inspecting (diagnostic) fees when proceeding with repairs. This charge covers the technicians time to pinpoint the concern, and we do not get that time back even with an approve repair. I'm sorry to hear that we failed to meet your expectations. I understand that price is a factor in the overall experience, but it isn't the only factor in my opinion. It is important to note that we correctly diagnosed the concern and provided a proper repair the same day as the service request. To me, that seems to be a valuable and quality service. At this point I do not believe a refund is warranted based on the aforementioned items. However, I am open to further discussion if you feel I am missing something. Feel free to reach out with any questions. Thank you! Michael Green Complete Automotive 417 866 6957

- Complete Automotive - Chestnut
5

Good service, always. I would not go any place else. Keeping my old 20033 TGoyota Camry going!

5

They always do a great job. I don't take my car anywhere else.

5

Truck wouldnt start. Dead battery. Called Complete & was assured that the battery was still under warranty. Long story short, battery replaced & truck running great. Excellent customer service and great record keeping. Best place for auto maintenance.

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