Springfield Auto Repair

I needed a state inspection to renew my plates on my truck. Complete Automotive South was able to get me in for an appointment next-day. They got me in and out quickly, gave me my inspection paperwork I needed to renew the plates, and helped me identify a brake issue that may need to be addressed soon. Absolutely no issues. Their waiting area was clean and well-stocked with snacks. I was able to sit and work quietly on my computer while I waited. Would happily go back.

The entire team was fantastic! Michael, Galen, and Shauna were great! Thanks to everyone for their help!

Let me first say, this shop has been very friendly and professional through this whole process. As I pulled into their shop, my car completely died! They gave me a courtesy ride to work and then had quotes to me on repairs before the end of the day. I first had to agree to a complete diagnostic check of my car even though I knew what my main issues were. I will say, an issue was discovered through this inspection that I will need to have repaired as it is a safety concern. So I am very thankful for that, making the diagnostics well worth it! They gave me a quote for almost $1800 to put a new alternator in my car and then another 1350 For the lower control alarm/ball joint that had gone out on my front passenger side. So with the inspection fee and other shop fees that they include, I was looking at close to $3500 to repair both issues. I thought these quotes seemed high so I started doing some research the next day by calling around and getting quotes from other shops. Turns out they were about $500 to $600 higher than most other shops on the alternator and that was using manufacturer parts with the same amount of labor. So I was comparing apples to apples. It was the same on the ball joint/control arm repair as well. I was prepared to have my car towed to one of the other shops so I called them to pay them for the diagnostics and let them know. They were again, very friendly and courteous to me at all times. The gentlemen working with me on my quote, said to let him talk to his technicians and look things over again and see if he could make it more affordable, and surprise! He came back with a much lower quote that was more in line with the other shops using the same manufacturers part. Since my car was already there, I did have them do the repairs on my alternator and they did a great job from what I can tell so far. This left me with a bad taste in my mouth because had I not shopped around, they were fully prepared to WAY overcharge me! They were not able to come down on their quote much for the ball joint/control arm repair so now that my car is in running order I will be taking that elsewhere. The moral of the story is, do your homework and get other quotes from the smaller independently owned shops in town before agreeing to an overpriced repair. I will not be coming back to complete automotive, not because of their workmanship but. Because I would never fully trust that they are being transparent with me and truly have my best interests at heart.

Always take our vehicles here. Very thorough, do a great job and provide a really well stocked waiting area and transportation to and from while they work on your vehicle. Up front pricing and pictures, great communication!

The entire staff treats you as a member of team! Michael, Galen, and Shauna were incredibly kind. The team is very knowledgeable! They explained everything well, offered helpful insight, and checked back with me to make sure my car was still working well. The entire office is focused on God and family! I would return with any need!

We were on our way home from Branson to St. Louis when our SUV started having major issues. A real sense of dread came over us - it was the Friday after Thanksgiving so many auto repair shops were closed or you had to have an appointment. By the grace of God, my wife reached out to Complete Automotive. She ended up talking with them and they told us to come in...they would check out the SUV and try to get us back on the road. When we got there, the team was incredibly nice. They agreed to check the SUV out and fix it if they could. They then gave us a ride to the mall so we could eat and relax while they worked on it. After a while, they called with an estimate - they had figured out what was wrong and how to fix it. We were amazed at the level of professionalism and service provided!! We picked up our SUV and it worked like a charm all the way home. We are grateful to Complete Automotive and truly impressed with their honesty, automotive knowledge and helpfulness. If we could give them 10 stars we would!! I highly recommend them and wish I lived closer to Springfield!

This place is a over priced joke... just go to the dealership to get name brand parts and same priced labor... at least the tech at a dealership are actually certified... and not using Chinese knock off parts...

Thank you so much for the great service. You are efficient, friendly and always help me out. Cant thank you enough.