Springfield Auto Repair

I brought my car in specifically paying a $165 diagnostic fee to track down an electrical thermostat code under load and diagnose a steering wheel vibration at highway speeds. What I received was essentially a basic visual multi-point inspection and a generic code pull that any auto parts store does for free. Rather than performing actual diagnostic circuit testing on the thermostat harness, the technician just took a photo of dried coolant crust on the housing and quoted a FULL thermostat replacement.(over $700 in parts and labor) It turns out the thermostat is fine; another shop found that an upper flange O-ring was simply weeping onto the plug. ($10 part) On the front-end vibration, they completely missed my blown front struts and instead recommended four new tires on a "maybe,”(over $1000) pitched rear brakes (which physically cannot cause a steering wheel shake). To top it off, when I asked if they verified wheel balance as part of diagnosing the vibration, they wanted to charge a separate fee just to check it. They brung the bill down to $150 which was nice but that was about the only “nice” part about my visit. A diagnostic fee should cover technical troubleshooting and equipment testing to isolate a root cause, not a visual estimate designed to upsell parts. I will not be returning and would not recommend them for diagnostic work. Maybe only for older cars that are more simple.

Really good at giving me updates along the way with our fix. Even if nothing was moving forward they would let me know. That is huge for me

I was honestly scared to take my Subaru Outback anywhere. I have been burned by auto shops before and paid more than my fair share for it. My vehicle wouldn’t start at all. Some sort of electrical issue.The techs and mechanics at Complete were incredibly helpful and did not pressure me to get a whole bunch of repairs. They found the problem, fixed it, and while they did make suggestions for future repairs and maintenance, they did not pressure me at all to get them done. I will definitely be coming back to this shop!

Complete Automotive replaced the AC evaporator core on my wife’s minivan. It was an easy experience, they offered a loaner car, and the team was especially friendly. I can offer a strong recommendation for this shop.

Jessie at Complete Automotive has gone above and beyond to ensure my vehicle was fixed right. He has helped my jump through hoops with my warranty company and ensured I got to appointments on time thanks to their driver Shauna. Complete Automotive has secured a satisfied customer for life. Thank you to the whole team, I will highly recommend you all!

Jessie at Complete Automotive has gone above and beyond to ensure my vehicle was fixed right. He has helped my jump through hoops with my warranty company and ensured I got to appointments on time thanks to their driver Shauna. Complete Automotive has secured a satisfied customer for life. Thank you to the whole team, I will highly recommend you all!

I go here for all my service needs. They are always accommodating and the service work is always great.

Excellent service and compassion for an older ladies auto concerns. Happy I've found you.