Springfield Auto Repair

Thank you for taking the time to leave a review, Zach. First off, I'm sorry that you are having trouble with your vehicle, and I hope that you are able to get the vehicle back on the road within your budget. When your vehicle arrived, we checked it in for you and sent the initial estimate for our testing/inspecting fees which in your case was $128.92. We received your authorization and signature for the testing fees prior to providing the service. The testing revealed your battery was at 6.95 volts, and the alternator was charging at 10.97 volts. As a result, we recommended battery and alternator replacement to resolve your concern. While I agree that we suspected that the alternator and battery had failed prior to testing, we never make those recommendations without testing and confirming that is the case. I have seen the same issue that you were experiencing come as the result of poor battery terminal connections, wiring issues, the belt coming off, and in some cases control module failure. We have also seen numerous alternators fail due to oil leaking into them causing a short. These are all reasons why we have our ASE technicians perform testing and inspecting to get to the root cause of the concern. We appreciated the opportunity to assist you and hope the best for you in the future. -Michael

Zach, thank you for the 5-star review. You hit the nail on the head. It is our goal to do a thorough inspection so you are able to make the right decision for your situation. Thank you for choosing Complete Automotive.

David, we appreciate your feedback and the opportunity to explain further. The concern you’re experiencing is an intermittent fault with your ABS control unit. When the ABS module fails, it also disables the brake light circuit, which is why your lights sometimes work and sometimes do not. Unfortunately, when you came to pick up your vehicle, the ABS light was off and the brake lights were functioning, but that doesn’t mean the underlying concern isn’t there. Our technicians performed a full test and inspection, which takes both time and expertise, and confirmed that the ABS module is the source of the concern — that’s what the $250 charge covered. At this point, the only solution is to replace the module, but the part is currently on national backorder until July. To help with this, we’ll apply the full testing fee you’ve already paid toward the cost of the repair once the part becomes available. We appreciate the opportunity to have this conversation, and if you have any other concerns or questions, please don't hesitate to reach out to our Facility Leader, Tori Woodward at 417-530-3220.

Thank for you for the 5-star review. Great service and communication are a couple of key areas that we focus our attention. I'm glad that came through during your visit. Thank you for trusting Complete Automotive with your automotive needs.