Springfield Auto Repair

Complete Automotive sets the standard for customer service. All representatives/managers are totally polite, professional, and helpful. The work done on both my vehicles is trustworthy and complete. One of my vehicles is at 400,000 miles and it drives like new. My military service is always honored with a discount. On top of it all, a wonderful driver came to my home (and has made the trip several times) 70 miles away to get my car. I won't go anywhere else. I am grateful for the service I receive at Complete Automotive.

Very friendly, helpful, knowledgeable

I had a tire blowout while traveling and was towed to this shop after hours, so I was already stressed and unsure what the next day would look like. First thing in the morning, they called me with a clear plan: two new tires, an alignment, and an estimated timeline. They had everything done and had me back on the road within just three hours of opening! They even went above and beyond by picking us up from our hotel the next morning so we didn’t have to worry about transportation. When we arrived, they offered us refreshments, which was such a thoughtful touch. What really impressed me was the extra care. They did a quick courtesy inspection and noticed my oil change was overdue, so they topped off fluids and made sure everything was safe before I hit the road again. The whole team was fast, professional, and genuinely kind. Highly recommend this place—excellent service when I needed it most! 🚗💨

Today was just an oil change. What always impresses me is the cleanliness of my car when I pick it up. No oil or grease smell like some other places I have tried in the past. Real professionals.

Very fast turn around and great staff!

Good vibes and good service. Hard to find places you feel like you can trust. Definitely recommend.

We had a very disappointing experience with this location of Complete Automotive. Our college-aged daughter took her 2005 Honda CRV for an oil change near her University. She paid $103 for it--lesson learned as she didn't ask the cost before having it done. She also left their shop with 4 pages of "recommended" repairs costing over $6,000! I'm assuming this "service" is meant to be helpful... The part that sparked this review was that, very specifically, she was told she needed new brake pads and rotors immediately for BOTH front and back tires, costing $584.93 per set ($1,170). Now the college student adulting without her parents turns into college student worrying about how to take care of all repairs needed! We suggested she take her CRV to Maxxworks in Ozark and they were AMAZING! Not only did she NOT need new rear brakes/rotors, but her cost to replace the front ones was only $300! HALF of what Complete quoted her in writing! And Maxxworks oil change would have only been $74 out the door for the same oil and filter - minus the $6,000 suggested repairs. This Complete Automotive seems to get great reviews, so I hope this was an off day; ironically, her friend took her car there within the same week and had the same experience with a different repair. Unfortunate. Complete Auto, please stay honest, upright and fair--especially with single young women who may be getting their cars serviced for the first time without parental involvement.

They’re always informative and helpful.