Springfield Auto Repair

Great, thorough review of our car issues and options to take. Got us right in.

These guys are awesome! I went in for a check engine light, a blinking drive light, and a state safety inspection. I was super impressed with the quality of service. Michael was friendly, professional, and went above and beyond with communication. He gave me frequent updates on the status of my car. I'm a college student with very limited knowledge of car maintenance, so I went in a little nervous. Michael explained everything clearly and answered any questions I had. I really liked the online system they used to show repair recommendations and cost estimates. I was able to approve/decline jobs as I saw fit. They were also very thorough in their vehicle diagnostics and gave me a couple fixes/replacements to consider in the future. The icing on the cake was when I mentioned that my fiancée dropped me off so I could pick up my car. They offered me a bouquet of flowers they had sitting around to give to her! She literally said, "That's it- this is the only mechanic we're ever going to!"

Galen and the whole staff were very kind and professional.

Just got my Brakes done - Amazing Customer Service - Honest and fair priced!

First time using Complete Automotive, and it won't be my last! The staff was friendly, quick, and honest! Highly recommend.

I used Complete Automotive for a fairly large list of repairs for my truck. They are professional, have fairly quick turnaround times and good invoicing software that’s easy to interact with. For me the four star review is due to the pricing. The initial repair job seemed pretty high to me, but I went ahead with it. After a few months I came back to get an issue checked out on the same truck, and even though they couldn’t find a problem, they charged $180 simply to check it out. I understand they need to charge something for their time, but this price, for a previous customer seemed much too high.

I trust Complete Automotive with both my vehicles. I spend a lot of time on the road, so safety is very important. Thanks to reward "bucks", I got $100 off my bill today. (But, I am happy to pay to have my vehicles taken care of). Thank you, Michael, Shauna, and everyone there for all you do.