Springfield Auto Repair

1st-time customer review: The only thing not worthy of receiving 5 stars is the price charged for labor, and that it is a bit more expensive compared to the average cost. Everything else I experienced throughout the process deserves 5 Stars! My favorite thing was the Ease of Access — Their after-hours key/car drop-off service was hassle-free and helpful — They called to confirm the info and specify what maintenance I wanted the mechanics to focus on. — Text updates with Links to detailed reports of full pre-inspection + recommendations — Online checklist for what jobs and maintenance you approve of or decline; With the price of parts and labor for each job. — Notified as soon as my car was ready for pick up. — I was able to pay over the phone and received my key the moment I got there making it even easier and time saving picking up my car.

We were driving from Austin, Texas, to Prince Edward Island and were just outside of Springfield when a spark plug exploded in the engine of our 2014 Subaru Outback. My husband and I called two dozen mechanics in the area and Complete was the ONLY place where we could get in first thing the next morning - everywhere else was booked through next week and unwilling to squeeze us in. Their diagnostic service was fast and reasonably priced and Michael was wonderfully communicative, letting us know where things were at every few hours as the engine replacement estimate came together so we could figure out our moves in real time. Their shuttle service helped us get where we needed to be without spending even MORE money on Lyfts or a rental. Ultimately the engine was totaled and we ended up buying another used Subaru within the day, but Complete made a nightmarish situation so much easier for us - I wish we were local so we could patronize them more! Eternally grateful to them for their hospitality, professionalism, and customer service.

The were very nice and knowledgeable. Gave a really good breakdown with costs on repairs my car needs, without any sales pressure. They are very nice and honest. They have always done right by us in the past too.

This company is one of Springfield's Best for a reason, they are the best at what they do! They are servicing our fleet here at Zipco Restoration.

Professional and a business you can trust.

I am very pleased with the work done at Complete Automotive. The service was awesome and I will praise the business always.

Very professional and friendly. Reasonable prices

They were super quick to get my car into the shop to see what exactly was wrong with it! They told me it would be about 3 business days before they could get to anything but ended up messaging me the VERY next day letting me know they had done the checkup on my car that needed to be done. There was a mix up with my car being towed off their lot when it wasn’t supposed to be touched but that was NOT their fault. They did a WONDERFUL job

Had another very successful experience with Complete Auto today. Oil and lube job on my Ford 99' F350 dually truck. Staff was very friendly, professional and helpful on advising me on items that might need attention at this service call review. Highly recommend this team to take care of your automobile repairs or up grades. Thanks team! Marty

Very professional and helpful on service to our Equinox. Gavin was very helpful in helping us.