Springfield Auto Repair

The best 👌 customer service. Thanks for taking care of my car and thank y'all for being awesome, knowledgable, and friendly. Every time.

This shop is the best one I have ever used! I broke down on my way to Columbia with a car packed full of all my things and a cat, I was towed to the closest shop and am so grateful it was them! They start with a full diagnostics of your vehicle and then allow you to choose exactly what you want them to fix, so no unwelcomed charges. My car had some serious damage from a broken bearing that couldn't be fixed within the few hours left in the day, so I rented a car to finish my trip. They have a shuttle service that will take you literally anywhere you need to go. Shauna, the driver, helped me locate a rental car by taking me to three separate rental services, none being successful. She knows Springfield very well and didn't even require a GPS! She was so patent and understand, and ended up taking me to a hotel for the night. Once they began working on my car they kept me updated and informed on the status and any new problems they ran into along the way. They accommodated me and my cat, allowing us to relax in the shop with complimentary snacks and beverages. My car proved to be bit of trouble, requiring me to stay another night, they were so apologetic and told me their driver would take me the rest of the way to Columbia the next day, that's a 3 hour drive! They continued to keep me updated and finally my car was finished! Their driver picked me up in Columbia and took me back to the shop! They were so knowledgeable, and kind, and even discounting the job because of the inconveniences and time it took to fix my car. Plus they send you off with a free car wash at Blue Iguana, so not only did my car run like a new car it looked like one too! I was so incredibly grateful for their team, not only for fixing my car, but being so personable and helpful. I wish I wasn't three hours away so I could go to them for all my cars needs. If you live in Springfield and own a car, I couldn't recommend them more!!

Recently noticed some type of oil on my garage floor and a front end noise whenever I drove through a rough area of roadway. Complete found a couple of seals that needed replacing. Job done and no more leaking or road noise. Thank you Complete for taking good care of my vehicles.

I brought my car in for an inspection and the job was completed in a timely and efficient manner. I was informed of any issues or delays and was able to get my vehicle before my work day was complete. Thanks again for fantastic and knowledgeable personnel!!

got us in and out immediately no hassle like other dealerships trying to sell you a million other things

Came in for a pre-owned inspection. They did a great job, were done quickly and gave good info on the car I was interested in. Much appreciated!

Great experience. As a walk-in, they still got me taken care of very quickly. This might be my new car place, even though I've been a loyal customer to another car place for several years. Thank you!

Thanks for getting my Volvo fixed guys we were worried it wouldn't be able to be fixed but we are back on the road thanks for keeping us in the loop and not getting annoyed with me when I called to ask about progress

I would rate this 0 stars if that was an option. They tried to tell me that my AC was leaking but it was fully charged. I asked why it wasn't blowing cold air as it will blow cold air until it's out of freon and they refused to answer and avoided my question. They did a full service inspection and quoted $1600 to change spark plugs. They quoted $400 to do a coolant system flush and refill that Valvoline will do for $150. I feel sorry for anyone that has been scammed by them.

This was my first visit to Complete Automotive and I didn’t know what to expect. They fit me right in, I received super fast, friendly and professional service at Complete Automotive. I will be going back.