Check out the incredible reviews that we are always receiving from satisfied clients from Springfield, Strafford, Rogersville, Ozark, Nixa, and beyond.

If you have any questions about the auto repair services that we offer, call us, schedule an appointment online at one of our two locations. Stop by Complete Automotive at 2238 E. Chestnut Expressway, Springfield, MO 65802, or Complete Automotive South at 3220 South Campbell Avenue, Springfield, MO 65807.

Our highly capable auto mechanics will determine the problems with your diagnostics and discuss the next steps to be taken to ensure your safety. Customers quickly come to trust that they made the best choice by choosing Complete Automotive. We look forward to your visit.

5

Very friendly and sooo helpful!! Aaron helped me put airing my tires and was very friendly!!

Kimmy, Thank you for the kind review. We love Aaron around here.

- Complete Automotive - Chestnut
1

Im s disabled 58 year old woman ,from KCMO.I broke down in Springfield MO this weekend. My anxiety was so high,not knowing what was wrong with my car,& knowing im on a fixed income.So I tried my best to find an honest place to have my car fixed.I was charged almost double what 2 themonitors should have cost.Ive had this 100% confirmed,by 3 other places,in the Springfield area.Paying almost $1100.00,for only the themonitors. I atleast want ,the difference back,what 3 other shops have quoted me.And plan to ,do whatever it takes,considering ,this was just wrong.

I appreciate the opportunity to respond to your concerns. We always welcome feedback. You discussed the price with one of our advisors yesterday. During that conversation he explained the repair costs and applied a $50 first-time customer discount to reduce the overall cost. We typically recommend OEM (original equipment manufacturer) parts on Chryslers to ensure a proper repair. Those parts do cost more than aftermarket options which is likely what other shops are estimating. We received your digital authorization prior to proceeding with repairs. I have attached a parts and labor breakdown on the final invoice for your reference. The repair carries a 3 year/36,000 mile nationwide warranty. Shane contacted us stating that comparable shops estimated the repairs for around $700. Are you able to send those estimates to me for review? While we never claim to be the least expensive option, we strive to be competitive in the market. Regarding shop fees, they cover multiple fees, supplies, equipment, and maintenance items required for our shop to operate. The fee amounts are a percentage of the total repair invoice. We typically do not waive testing or inspecting (diagnostic) fees when proceeding with repairs. This charge covers the technicians time to pinpoint the concern, and we do not get that time back even with an approve repair. I'm sorry to hear that we failed to meet your expectations. I understand that price is a factor in the overall experience, but it isn't the only factor in my opinion. It is important to note that we correctly diagnosed the concern and provided a proper repair the same day as the service request. To me, that seems to be a valuable and quality service. At this point I do not believe a refund is warranted based on the aforementioned items. However, I am open to further discussion if you feel I am missing something. Feel free to reach out with any questions. Thank you! Michael Green Complete Automotive 417 866 6957

- Complete Automotive - Chestnut
5

Great service, exceptional people. I highly recommend

Aaron, Thank you for the kind review.

- Complete Automotive - South
5

I Spoke with the Manager Michael about a situation with my mother's car, Michael was a man of integrity and showed complete gratitude towards my concerns and he listened to my opinions and he spoke very genuine and highly about his business and the employees who work very hard to provide top tier labor for families to get back on the road safe. I would recommend this shop to anyone from any town that needs to make that big choice of where to take your vehicle to get repaired. If Michael can show that's much outstanding care and compassion with my mother, wife and myself I'd trust him and his facility any day of the week! I hope anyone reading this has a blessed day. lastly I think it's so important to take time and patience before coming to conclusions and Michael has restored my faith and peace of mind. If I could leave 6 stars I would 🙏

I appreciate the opportunity to respond to your concerns. We always welcome feedback. You discussed the price with one of our advisors yesterday. During that conversation he explained the repair costs and applied a $50 first-time customer discount to reduce the overall cost. We typically recommend OEM (original equipment manufacturer) parts on Chryslers to ensure a proper repair. Those parts do cost more than aftermarket options which is likely what other shops are estimating. We received your digital authorization prior to proceeding with repairs. I have attached a parts and labor breakdown on the final invoice for your reference. The repair carries a 3 year/36,000 mile nationwide warranty. Shane contacted us stating that comparable shops estimated the repairs for around $700. Are you able to send those estimates to me for review? While we never claim to be the least expensive option, we strive to be competitive in the market. Regarding shop fees, they cover multiple fees, supplies, equipment, and maintenance items required for our shop to operate. The fee amounts are a percentage of the total repair invoice. We typically do not waive testing or inspecting (diagnostic) fees when proceeding with repairs. This charge covers the technicians time to pinpoint the concern, and we do not get that time back even with an approve repair. I'm sorry to hear that we failed to meet your expectations. I understand that price is a factor in the overall experience, but it isn't the only factor in my opinion. It is important to note that we correctly diagnosed the concern and provided a proper repair the same day as the service request. To me, that seems to be a valuable and quality service. At this point I do not believe a refund is warranted based on the aforementioned items. However, I am open to further discussion if you feel I am missing something. Feel free to reach out with any questions. Thank you! Michael Green Complete Automotive 417 866 6957

- Complete Automotive - Chestnut
5

Good service, always. I would not go any place else. Keeping my old 20033 TGoyota Camry going!

5

They always do a great job. I don't take my car anywhere else.

5

Truck wouldnt start. Dead battery. Called Complete & was assured that the battery was still under warranty. Long story short, battery replaced & truck running great. Excellent customer service and great record keeping. Best place for auto maintenance.

5

My box truck broke down, Friday at 8am, called complete automotive. They were able to get it in the shop right away after being towed. Had the issue figured out, and fixed by 2pm, the same day. They even came and picked me up, to take me to the shop. Great people, great service, and will take care of any issues. Thanks again.

Jason, Thank you for the kind words and review. We are glad that we could help you out, it is always an inconvenience when a car breaks down, so we are glad we could help you! We appreciate the positive feedback.

- Complete Automotive - Chestnut
5

Great people and amazing efficient customer service!

5

Lovely people who work there! They saved me almost $10,000 by getting my detailed information on a car I was going to buy! Always pay to get a PPI there before buying your next cars!

Cierra, Thank you for the kind words and reviews. We are glad that we could save you money and give useful information! Pre-purchase inspections are life-savers!

- Complete Automotive - South
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