Springfield Auto Repair

I am travelling and came in with a minivan that was overheating. After the diagnostic process, I was told that the head gasket was likely cracked and that it would require a new engine, which would in effect, cost more than the value of the vehicle. I was also told that I could try to make it home to Pittsburgh, PA with it as is. I thanked them, paid the $150 (new customer discount), and took it to another shop (unaffiliated with Complete Auto) for a second opinion. The second shop diagnosed a defective thermostat/thermostat housing and insisted that there was no evidence of a cracked head gasket. They told me that in the unlikely occurrence that it turned out to be a cracked head gasket, that it would constitute a misdiagnosis and that they would take care of me. They made the simple repair, flushed the cooling system, and had me on my way in a matter of hours. *Edit- I received a phone call on the day of this review from a very polite and professional representative of Complete Auto, who apologized for the mistake and explained how it may have happened. The cost of the diagnosis was refunded and a further (complimentary) diagnostic procedure was offered. I feel that they went out of their way to own up to an honest mistake and to make it right, so I added two stars to the rating.

4 new tires, a full inspection, and a list of maintenance in priority order while getting me back to work on time. Great service.

You changed my oil and checked all fluid in a timely manner. Your staff treated me like family. I truly appreciate your service and thorough care for my car and family

The team at the chestnut location was extremely easy to work with and very eager to help me resolve the issues with my vehicle. Not only did they get me in in a timely fashion but they also went above and beyond to accommodate my lack of transportation when it came to needing a ride they quickly provided a ride for me with no question. I will personally recommend them to anyone asking me where they should get Auto repair done in the Springfield Missouri area hands down the best experience I've ever had with an automotive shop.

Great people great service

The team had great customer service. They are very professional. They provided transportation when dropping my vehicle off. They send details regarding repair suggestions via text for review. They took the time to make additional suggestions outside of their line of support for better vehicle health.

great people, job was completed as explained, great place i will go back there again for any issues with vehicles i have . Thank you complete automotive

Friendly and helpful people. Quality work. Recommended additional needed or timely work, but never pressured.

I came in for scheduled maintenance and a tire puncture. Unfortunately, the puncture couldn't be repaired so I had to buy a new tire. They were able to get a new tire, have the scheduled maintenance, and mount and balance the tire, as well as perform a maintenance and reliability check within 2 1/2 hours! Kudos to all the team!

They were very friendly and professional. The did the work timely and was great to work with