Springfield Auto Repair

Excellent work as always and very informative.

Michael and team didn’t an exceptional job taking care of us! We were traveling from KC and our vehicle broke down on the way back home. We towed it there and I’m so glad we did! They are highly recommended.

First time customer! Absolutely deserving of 5 stars! I’ve been chasing a code on my Chevy Cruze for most of the year, and was going through everything at home I could think of. Multiple parts, CEL constantly on, and lots of crying. As a 20-something female I struggled to find a place that wouldn’t try to overcharge me for everything, or got annoyed when I asked questions to try to understand. I took my Cruze in once, and the fix they had for me was short lived. However, I called up and was able to get it back in. They didn’t charge me for the second check of my code, and I ended up having to hand off my car for a few days. They were incredibly thorough in checking my car and digging into the root of the issue! They took their time to make sure they could and would fix the issue, and my car is running great!! They took the time to answer all of my questions, and made sure I understood the systems they were talking about. Some of the prices may be high, but with their financing option and quality of work MORE than makes up for it! I’ll absolutely be returning for any future maintenance!

I was able to get an appointment quickly. Everyone was helpful and friendly. The waiting room was comfortable and the price was reasonable. I’ll be a return customer for sure.

After being told by another shop they could not repair my 2002 -F150 ABS brake system, I found this very clean local shop with friendly people who listened to all my concerns and were able to make the much-needed repairs, all in a timely manner. Once completed my service advisor Michael had heard about my wife's recent surgery and sent me home with a big bouquet of flowers to her delight. When the time comes for another service or repair this is the place to bring your vehicles to, Thanks Again to all involved I definitely will be back.

The customer service was great, everyone was kind and accommodating. The reason I’m leaving two stars is because of the price they wanted to charge simply to diagnose the issue. Originally they told me $165 to diagnose, called me about two hours later and let me know they still didn’t know what was wrong and that it would be an additional $165 to finish diagnosing the issue. This would have been a total of $330 before tax to diagnose only. I took it to another shop who charged me $55 to diagnose the issue. In total I was able to fix my car for less than Complete Automotive wanted to charge me only for the diagnosis. I wouldn’t recommend this shop. Ultimately I feel like this shop was trying to take advantage of my lack of knowledge about the subject.

The very nice people at this shop fixed my disabled sister's car without making her wait all day. They took only a half hour to complete the repair. I don't think a lot of people realize how important having your transportation working and nearby is to a senior citizen on oxygen. These people apparently understand and went the extra mile to accommodate us. We appreciate that very much. They were an absolute blessing to a couple of old ladies who wandered in needing help with a car. We thank you for that.

Don’t do this often but they just took 5 hours for an oil change, quoted me 2hrs max. The worst part the kept saying 30 more minutes for hours. Complete lack of respect for my time I will never come back

1st-time customer review: The only thing not worthy of receiving 5 stars is the price charged for labor, and that it is a bit more expensive compared to the average cost. Everything else I experienced throughout the process deserves 5 Stars! My favorite thing was the Ease of Access — Their after-hours key/car drop-off service was hassle-free and helpful — They called to confirm the info and specify what maintenance I wanted the mechanics to focus on. — Text updates with Links to detailed reports of full pre-inspection + recommendations — Online checklist for what jobs and maintenance you approve of or decline; With the price of parts and labor for each job. — Notified as soon as my car was ready for pick up. — I was able to pay over the phone and received my key the moment I got there making it even easier and time saving picking up my car.