Springfield Auto Repair

1242 reviews
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Complete Automotive - Chestnut
2238 E Chestnut Expy,
Springfield, MO, 65802
Call Us(417) 866-6957
Complete Automotive - South
3220 South Campbell Avenue,
Springfield, MO 65807
Call Us(417) 530-3220

Check out the incredible reviews that we are always receiving from satisfied clients from Springfield, Strafford, Rogersville, Ozark, Nixa, and beyond.

If you have any questions about the auto repair services that we offer, call us, schedule an appointment online at one of our two locations. Stop by Complete Automotive at 2238 E. Chestnut Expressway, Springfield, MO 65802, or Complete Automotive South at 3220 South Campbell Avenue, Springfield, MO 65807.

Our highly capable auto mechanics will determine the problems with your diagnostics and discuss the next steps to be taken to ensure your safety. Customers quickly come to trust that they made the best choice by choosing Complete Automotive. We look forward to your visit.

2

I suspected a dead battery and broken alternator. AAA came and tested them and told me they were shot and needed replaced. I had my vehicle towed and the driver had to jump it but it wouldn't stay running, so all 3 of us knew I needed a new alternator. I asked Complete Automotive to replace the alternator but they first charged me $130 to run the diagnostic to tell me what literally everyone already knew. They wouldn't drop the charge so I paid it and took the vehicle elsewhere.

Thank you for taking the time to leave a review, Zach. First off, I'm sorry that you are having trouble with your vehicle, and I hope that you are able to get the vehicle back on the road within your budget. When your vehicle arrived, we checked it in for you and sent the initial estimate for our testing/inspecting fees which in your case was $128.92. We received your authorization and signature for the testing fees prior to providing the service. The testing revealed your battery was at 6.95 volts, and the alternator was charging at 10.97 volts. As a result, we recommended battery and alternator replacement to resolve your concern. While I agree that we suspected that the alternator and battery had failed prior to testing, we never make those recommendations without testing and confirming that is the case. I have seen the same issue that you were experiencing come as the result of poor battery terminal connections, wiring issues, the belt coming off, and in some cases control module failure. We have also seen numerous alternators fail due to oil leaking into them causing a short. These are all reasons why we have our ASE technicians perform testing and inspecting to get to the root cause of the concern. We appreciated the opportunity to assist you and hope the best for you in the future. -Michael

- Complete Automotive - Chestnut
5

Very nice company and staff! The way they figure out what's wrong and give you an itemized estimate that you can simply read through each issue and approve or decline the job is very nice! Reasonably priced and I would definitely recommend to anyone that needs work done.

Zach, thank you for the 5-star review. You hit the nail on the head. It is our goal to do a thorough inspection so you are able to make the right decision for your situation. Thank you for choosing Complete Automotive.

- Complete Automotive - Chestnut
1

I feel like at complete automotive I was underserved and overcharged. I was told that my ABS unit was not functioning and that my brake lights would not work. When I went to pick up the truck, the brake lights did work. Yet I was still charged around $250 just for the evaluation.

David, we appreciate your feedback and the opportunity to explain further. The concern you’re experiencing is an intermittent fault with your ABS control unit. When the ABS module fails, it also disables the brake light circuit, which is why your lights sometimes work and sometimes do not. Unfortunately, when you came to pick up your vehicle, the ABS light was off and the brake lights were functioning, but that doesn’t mean the underlying concern isn’t there. Our technicians performed a full test and inspection, which takes both time and expertise, and confirmed that the ABS module is the source of the concern — that’s what the $250 charge covered. At this point, the only solution is to replace the module, but the part is currently on national backorder until July. To help with this, we’ll apply the full testing fee you’ve already paid toward the cost of the repair once the part becomes available. We appreciate the opportunity to have this conversation, and if you have any other concerns or questions, please don't hesitate to reach out to our Facility Leader, Tori Woodward at 417-530-3220.

- Complete Automotive - South
5

Great service from start to finish...Office communication was excellent...I truly trust Complete with my service needs...

Thank for you for the 5-star review. Great service and communication are a couple of key areas that we focus our attention. I'm glad that came through during your visit. Thank you for trusting Complete Automotive with your automotive needs.

- Complete Automotive - Chestnut
5

Amazing communication. Quick diagnostics. Detail oriented. Fair prices. My Passat has never run this smooth. I love my car again thanks to these guys!

5

Thank you, Lucas!

- Complete Automotive - South
5

What a relief! We had the transmission go out of our van on a family vacation and needed hel(Wednesday afternoon)p. Complete Auto stepped up to the plate in a big way. I don't expect to get in for service on the same day, but they found a way. We hobbled the van to their shop and the mechanic started tearing into it right away, even offered to stay late to get the job done! Many thanks to him! The service managers sourced a transmission and had it going into the van the next morning(Thursday by 9am). We were returning their courtesy van and driving away by 1pm Thursday (22hrs for those counting)! I know we probably could have found a cheaper solution or whatever, but in my mind we were treated with the utmost of respect and included each step of the way. Continuous updates and plenty of information throughout. I cannot recommend their services enough. Thank you from our family to yours!

Thank you for the 5-star review, Myles. We are so glad that you made it home safely. It is always our goal to get everyone back on the road as soon as possible. Thank you for choosing Complete Automotive.

- Complete Automotive - Chestnut
5

Always friendly and understanding, they are strait forward and honest. Always willing to go out of their way to help

Monica, thank you for the 5-star review. It is always a pleasure. We look forward to seeing you again. Thank you for choosing Complete Automotive.

- Complete Automotive - Chestnut
5

Too notch service. Highly recommend

5

Gaylan was fantastic to work with. He took great care of one of my fleet vehicles to get it back on the road. He has our business!

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Complete Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Complete Automotive - Chestnut (417) 866-6957, Complete Automotive - South (417) 530-3220 if you have any issues in accessing any area of our website.