Springfield Auto Repair

Allways the most excellent customer service Anyone would appreciate that kind of service It's the BEST in Springfield

Took my 2013 VW Passat TDI into their shop. Had never been there before. Within 3 hours I had a complete inspection emailed to me with pictures explaining what work needed to be done. I approved the work with the estimate and picked the car up with issue resolved in two days. I have had my car to two other garages in the area that supposedly specialize in German diesel engines and did not get my issues resolved and was charged for parts and work that resolved nothing! I left my car with one of them for a month! I am very happy with the work preformed, price charged and timeless of work done. I would recommend this shop to anyone.

Very pleased with my entire experience. Polite, professional service manager who promptly set up my appointment, notified me of their findings, informed me of my options and costs and completed the work. Will definitely continue to use their services and recommend them to my friends.

I dropped my car off at the Campbell location and was shuttled to work and picked my car up when I was off! No pressure to to do anything extra, but well informed of what my car will be needing in the future. 10/10 recommend using Complete Automotive for your vehicle maintenance needs!

Knowledgeable and honest. Good experience

Took my grandma's car here because it was having what I thought was a transmission issue. Even told both people I spoke with that. They found a motor mount issues and said that was the problem so I okayed the repair. (I chose not to have them do the brakes and smaller things because I already have those parts and their prices were crazy.) After they fixed that, I get a call that the transmission is shot and they missed it. (Even though it was in the notes.) Now, they did do right and take off the labor charges for the motor mounts which I appreciate. Then they told me that a new transmission and torque converter was well over $9000 for them to do it. I told them absolutely not that I could take it to Ace transmission and have one done for $6000. Not sure he appreciated that, but it is the truth. Plus, they lost my trust due to not listening. But hey, I am just a girl, what would I know about fixing something.

I had the best experience at Complete Automotive that Ive ever had with any car repair. Best features for me was the person I talked to was kind and respectful, they set up a ride to and from for free, and they sent me a link with a full report including photos of the check up with recommendations and prices for each item.

Galen and the team are some of the friendliest people I’ve met in Missouri. I had unfortunate car issues and Galen helped me though the process, when he didn’t need to. Thank you to the team at Complete Automotive for going above and beyond.

Recently moved to Springfield from Kansas City and I am so happy to find such a good place to bring my 2003 Toyota Camry for service. We were treated royally! I have never seen such a clean garage and such nice people! You have a new customer, for sure.

I hate taking my car to the shop, but I love taking it to Complete Automotive. I know they're going to take care of it, give an honest assessment, and not try to do anything unnecessary. You pay for quality work, not just an average repair. The staff is knowledgeable and friendly, I would highly recommend.