Springfield Auto Repair

1084 reviews
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Complete Automotive - Chestnut
2238 E Chestnut Expy,
Springfield, MO, 65802
Call Us(417) 866-6957
Complete Automotive - South
3220 South Campbell Avenue,
Springfield, MO 65807
Call Us(417) 530-3220

Check out the incredible reviews that we are always receiving from satisfied clients from Springfield, Strafford, Rogersville, Ozark, Nixa, and beyond.

If you have any questions about the auto repair services that we offer, call us, schedule an appointment online at one of our two locations. Stop by Complete Automotive at 2238 E. Chestnut Expressway, Springfield, MO 65802, or Complete Automotive South at 3220 South Campbell Avenue, Springfield, MO 65807.

Our highly capable auto mechanics will determine the problems with your diagnostics and discuss the next steps to be taken to ensure your safety. Customers quickly come to trust that they made the best choice by choosing Complete Automotive. We look forward to your visit.

5

As always, fair and honest

5

Very friendly staff that got me in pretty quick. Prices were reasonable. Absolutely no strong sales pitch but they did let me know recommended services to keep in mind. They were able to communicate via text which made it very convenient for me (I cant have my phone on me at work) so I could respond on breaks. Very happy with my initial visit.

1

Took my son’s car in after the check engine light came on. I was charged $196 for diagnostic work initially and then got a call from the technician who told me that he needed more time for the diagnostic work and it would be an additional $300…….. just to determine the problem. He then proceeded to tell me that it looked like I might need a new engine and transmission…… for a car with only 82,000 miles. I decided to take my business elsewhere where the actual problem was diagnosed and is being taken care of… without a new engine. At best, they are incompetent, but the impression I got was that they are crooks. Buyer beware!

Jamaal, thank you for taking the time to leave us a review regarding your recent experience at Complete Automotive. I am very sorry to hear that we failed to meet your expectations during your visit with us. We always strive to deliver exceptional service, and we are saddened to hear that your experience didn’t match that. When the vehicle arrived, we were made aware of a check engine light condition related to a lean trouble code, but we were not made aware of any current drivability concerns. Our technician began his initial testing and inspecting of the vehicle which revealed multiple concerns that required attention. Upon start up, the vehicle displayed a low oil pressure light. The technician added 2 quarts of oil to get it into the “safe” zone. However, the vehicle still showed no oil pressure at idle according to the scan tool reading. The technician also detected shifting concerns with the transmission during our road test which we brought to your attention. The vehicle also had three (P0191, P0171, and P0174) trouble codes related to fuel trim/pressure concerns. We contacted Kia on your behalf and discovered that there is possible extended warranty repair for fuel related concerns which we informed you about. After exhausting the initial approved testing time, we contacted you requesting additional testing related the fuel and oil pressure concerns which you declined. It is always our goal to get concrete answers within the initial approved testing procedures. Unfortunately, with the multiple issues it was not feasible in this situation. I am glad to hear that you were able to get answers from another shop. I sincerely hope the issues are resolved without requiring major repairs. Thank you for giving us the opportunity to serve you. Please feel free to reach out to Michael at (417) 866-6957 with any questions or concerns.

- Complete Automotive - Chestnut
5

Once again I am writing to thank you for your incredible service and generosity. It is so unusual today to repeatedly leave positive messages thanking a company for doing a good job! That is the case with you! Thank you so much for being so reliable and professional. You have me as a long term customer!

Joan, we always love seeing you. It is such a pleasure keeping your 2009 Toyota Corolla on the road for you. Let us know if you have any additional concerns with that oil leak. We are here to help however we can. Thank you for choosing Complete Automotive.

- Complete Automotive - Chestnut
5

Once again I am writing to thank you for your incredible service and generosity. It is so unusual today to repeatedly leave positive messages thanking a company for doing a good job! That is the case with you! Thank you so much for being so reliable and professional. You have me as a long term customer!

Joan, we always love seeing you. It is such a pleasure keeping your 2009 Toyota Corolla on the road for you. Let us know if you have any additional concerns with that oil leak. We are here to help however we can. Thank you for choosing Complete Automotive.

- Complete Automotive - Chestnut
5

3:30 pm Monday. Car towed to Complete. 4:30pm Monday. Car is at Complete and assessment begins. 8am Tuesday. Estimate for repairs given. 10:30am Tuesday. Car back in my possession and running great. 18 hours total. 4 business hours. In my book that is fast, fast, fast! I love this place and they always deliver.

5

Once again I have received Excellant Customer Service from your company. It's clear to me how truly conscientious and professional your Staff is. I could have had a really difficult time with the car repairs, and I am so happy to say Thank You Galen for all you did to make this experience so great!

2

I asked two like sized shops for an estimate with the same criteria on what I was looking for in the estimate. The vehicle is a 2018 Lexus ES350 that runs beautifully but after that many miles I knew I should do some preventive maintenance. Complete Automotive give the first estimate and was professional their recommendations. After receiving the estimate from Complete Automotive South I took it to shop 2 and didn’t show the second shop the first estimate but I told them the recommendations from complete but not the price. The difference in recommendations was very troubling and certainly caused me pause on using Complete Automotive. I have accepted the recommendations from the 2nd shop which also has accredited mechanics. Shop 2 recommended 1300.00 of work versus Complete’s recommendations of over $5000.00 There was too much difference for me to accept the first estimate.

5

Great, fast and dependable service as always. They've been taking care of my vehicles for years. Highly recommend!

1

Doesn't seem like a great place to take your car for repairs. My elderly father in law recently used them for his Prius that was having issues starting. They told him the problem was with the key. He bought an aftermarket one and had them program it. They weren't able to successfully program it so he bought a key from them. They charged almost $250 for the failed programming and another $500 for a new key with programming. With taxes and fees it was almost $900 and didn't fix anything. This was after already having it in there before for the same issue and being told it was battery related and paying for batteries. I did a quick bit of research and found that the most common cause was the stoplight switch attached to the brake pedal. I replaced it at cost for $50 and his car has been flawless for 2 weeks now. I would not recommend them.

Caleb, thank you so much for reaching out to us on your father-in-law's recent visit with his 2005 Toyota Prius. We will take your experience into further consideration in order to improve our customer service. We try our best to communicate what our technicians determine about your vehicle, based on the information they have available to them, the concerns they can duplicate, and then relay the price it will take to repair it. The goal of our digital approval system is so that we don't perform any services to the vehicle without the owner's approval. We believe that honesty is always the best policy and if you feel that we failed in that area, we apologize. We would have loved to have assisted your father-in-law further if he were experiencing further concerns with the vehicle, as we do believe in standing behind our work. However, we're glad you were able to resolve the concern for your father-in-law. Once again, thank you for your review and we will use this as a learning opportunity for all involved.

- Complete Automotive - South
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Complete Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Complete Automotive - Chestnut (417) 866-6957, Complete Automotive - South (417) 530-3220 if you have any issues in accessing any area of our website.