I have changed my Review from 3 stars to 6 STARS 5 Stars is excellent service 6 stars should be available, for over and above service Which this turned out to become Recently I reviewed only 3 stars, because my vehicle was damaged while in their shop. Carl, the owner of CA stepped up and immediately took care of my repair cost. In life, things happen, no one is perfect, the real test in ones Character I believe; is how problems are dealt with after they occur. Carl and his staff took care of this situation perfectly. I would now rate them 6 Stars if that were possible. Thank you Carl, Tori, Rufus and Chris for your stellar customer service form the minute I walked in your door. You have created a faithful customer and will definitely refer anyone I know to your business locations above any other. RJ Lorenz Service Center, whom I trust 100%, referred Complete Automotive - From the 1st phone call to Complete Auto, I realized I never wanted to go anywhere else CUSTOMER Service was Top-Notch from Tori, Chris & Rufus TURNED OUT TO BE 2 PROBLEMS THOUGH at the end of my visit 1) I was never told up front how much they would charge to look at an oil leak and a Brake-light that wouldn't turn off - It turned out t be $150, I paid it - BUT HAD NO IDEA WHAT IT WOULD COST until i checked out - Since I didnt have them repair anything, I had no idea; - At the end they could have told me: "There was no charge for looking" OR $500 A HEAD UP ABOUT POTENTIAL CHARGES WOULD HAVE BEEN NICE TO KNOW 2) When about to leave, I noticed there was an EASILY SEEN crack in my Corvettes fiberglass hood that was not there when I arrived (I am positive I didn't bring it in that way, because I am so careful with it. Ive seen this problem on Vette's when one is not careful opening or closing the hood - Rufus, the Tori addressed the situation immediately, Tori said she would talk to the Owner Carl and they would take care of it She suggested I take it to Hammer Autobody, Derek at Hammers said they cannot repair it, said it would need a new hood - He suggested a few places that can repair Fiberglass, I called all 3 Two said no, the 3rd said wouldn't be able to look at it for at least 2 months - I had someone interested in buying it that day, thats why I took it in to Complete originally to look at oil leaks and Brake-Light - So breaking my hood couldn't have been a worse time - The potential purchaser backed out because of my hood problem - I kept searching that day, found out Kennys Autobody works on Fiberglass (Kenny heard my predicament and worked it in that night, cuz now that my buyer backed out, I decided to take it to an Auction the next day) If I left it broken at the Auction, I would get less for it NOT sold it at all AND there was a good chance they could have broke the Crack clean off - SO KENNY STAYED UP TIL 2am, was done the next morning and I gotter to the Auction barely on time ALL IN ALL - We all make mistakes, the real test of a Character is how mistakes are resolved - I hope Carl will make it right by taking Care of Kennys Invoice IF HE DOES, I will be a Customer for life AND refer everyone I know, who needs a top Notch place to work on their vehicle Gave 3 Stars because of the surprise end charge and the car damage If Carl steps up and handles the repair, I will change this to 5 Star Will let you know how this turns out RJ Crager
RJ, thanks for the review, it's good to see an accurate description of events, we're gladly taking care of your hood repair, sorry that this happened. Thanks again for allowing us to service your vehicle.
- Complete Automotive - South