Springfield Auto Repair

Jacob, we appreciate you and the stellar review!! You hit the nail on the head with what we strive to do every time! :)

Thank you for the positive review. We were grateful for the opportunity to assess the transmission concern on your 2014 Ford Fiesta. We were thrilled to discover that your vehicle qualified for extended warranty coverage through Ford. We look forward to serving you again soon. Thank you for choosing Complete Automotive.

Scott, we truly appreciate the position review. It is our goal to provide a 5-star experience to every guest. Thank you for choosing Complete Automotive.

We appreciate the positive review, Juchan. It is always a pleasure working on your Toyota Highlander. I trust that the brakes are working great for you. Thank you for choosing Complete Automotive.

James, thank you for taking to time to leave us a review. We enjoyed getting the starter replaced on your Chevy Express van. We look forward to seeing you again soon. Thank you for choosing Complete Automotive.

Thank you for the 5-star review, Anonymous!

Thank you for your kind words, Barry! We're thrilled to hear that you had another great experience with us. Your satisfaction is our top priority, and we're committed to providing fair and honest service every time. We appreciate your continued trust in our team and look forward to serving you again in the future.

Thank you for taking the time to share your positive experience, Brian! We're delighted to hear that our friendly staff and convenient communication made your visit enjoyable. We strive to provide transparent and reasonable prices while offering helpful recommendations for your vehicle's maintenance. We look forward to serving you in the future!

Jamaal, thank you for taking the time to leave us a review regarding your recent experience at Complete Automotive. I am very sorry to hear that we failed to meet your expectations during your visit with us. We always strive to deliver exceptional service, and we are saddened to hear that your experience didn’t match that. When the vehicle arrived, we were made aware of a check engine light condition related to a lean trouble code, but we were not made aware of any current drivability concerns. Our technician began his initial testing and inspecting of the vehicle which revealed multiple concerns that required attention. Upon start up, the vehicle displayed a low oil pressure light. The technician added 2 quarts of oil to get it into the “safe” zone. However, the vehicle still showed no oil pressure at idle according to the scan tool reading. The technician also detected shifting concerns with the transmission during our road test which we brought to your attention. The vehicle also had three (P0191, P0171, and P0174) trouble codes related to fuel trim/pressure concerns. We contacted Kia on your behalf and discovered that there is possible extended warranty repair for fuel related concerns which we informed you about. After exhausting the initial approved testing time, we contacted you requesting additional testing related the fuel and oil pressure concerns which you declined. It is always our goal to get concrete answers within the initial approved testing procedures. Unfortunately, with the multiple issues it was not feasible in this situation. I am glad to hear that you were able to get answers from another shop. I sincerely hope the issues are resolved without requiring major repairs. Thank you for giving us the opportunity to serve you. Please feel free to reach out to Michael at (417) 866-6957 with any questions or concerns.

Joan, we always love seeing you. It is such a pleasure keeping your 2009 Toyota Corolla on the road for you. Let us know if you have any additional concerns with that oil leak. We are here to help however we can. Thank you for choosing Complete Automotive.