Springfield Auto Repair

The customer service was fantastic! I was having a very rough morning and the people working were very, very polite!

Picture this: It's the Friday before a 3-day holiday weekend and you're in line ordering an iced coffee because you're about to reach your final vacation destination and you notice a cloud of black smoke coming from your hood and through your vents while you're in the drive-thru line. We called over to a quick service place across the street for advice and they directed us to Complete Automotive and boy, am I glad they did! Galen was extremely sympathetic and had a 911 protocol for situations like ours. We arrived at the shop around 10:30am and had a new radiator and cooling fan installed by 3:15pm! Our technician, Quinton, worked his magic and had our vehicle running smoother than it has in the past couple of years! We were panicked that we would have to rent a vehicle and make arrangements to come back to Springfield to pick our vehicle back up, but Galen executed our situation AND handled our warranty claim within the matter of a few hours. To say that he made our trip would be an understatement because the trip probably wouldn't have happened without his follow through and commitment to providing the quickest, yet most thorough service possible. As if he hadn't done enough for our situation already, Galen arranged a shuttle for my husband and I to grab lunch at Billy Gail's (shoutout to Shauna and her wonderful conversations and driving skills)! It's rare in today's world to walk in to a business and feel like you're part of their work family, but that was my husband and I's experience from the moment we arrived. We were greeted with a kind smile, some wonderful snacks (thank for the to-go Snickers as well, A-Train!), and the best customer service experience! It felt like family serving family; They really went above and beyond.

I had an issue with a fuse that I was able to replace myself, but I went back for new tires and to get my splash shield re-attached. They did an excellent job. And it was very reasonable. Thank you for the help. I’d go back.

Excellent experience here and knowledgeable mechanics. Thanks again.

If you want somebody to look over your car and your wallet at the same time, trust Complete Automotive.

Hands down the best customer service ever!

Great service. Very professional and thorough and did a great job explaining any questions I had. Highly recommended!

They were all very kind but I didn’t like that they weren’t transparent over the phone about the costs of repairs and directed me to a link to 11K in damages instead of just giving me the bad news up front and being transparent when speaking about the costs.

The front desk staff to their technicians were extremely helpful in diagonising the nature of my problem and most helpful in explaining where I could understand and the corrective actions required. I was recommend by my friends that these folks are some of the best in the automotive repair business. They were extremely fast and my SUV runs like it was new. I highly recommend these folks for they have my business from now on!