Springfield Auto Repair

I asked two like sized shops for an estimate with the same criteria on what I was looking for in the estimate. The vehicle is a 2018 Lexus ES350 that runs beautifully but after that many miles I knew I should do some preventive maintenance. Complete Automotive give the first estimate and was professional their recommendations. After receiving the estimate from Complete Automotive South I took it to shop 2 and didn’t show the second shop the first estimate but I told them the recommendations from complete but not the price. The difference in recommendations was very troubling and certainly caused me pause on using Complete Automotive. I have accepted the recommendations from the 2nd shop which also has accredited mechanics. Shop 2 recommended 1300.00 of work versus Complete’s recommendations of over $5000.00 There was too much difference for me to accept the first estimate.

Great, fast and dependable service as always. They've been taking care of my vehicles for years. Highly recommend!

Doesn't seem like a great place to take your car for repairs. My elderly father in law recently used them for his Prius that was having issues starting. They told him the problem was with the key. He bought an aftermarket one and had them program it. They weren't able to successfully program it so he bought a key from them. They charged almost $250 for the failed programming and another $500 for a new key with programming. With taxes and fees it was almost $900 and didn't fix anything. This was after already having it in there before for the same issue and being told it was battery related and paying for batteries. I did a quick bit of research and found that the most common cause was the stoplight switch attached to the brake pedal. I replaced it at cost for $50 and his car has been flawless for 2 weeks now. I would not recommend them.

They did a great job!

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They were so helpful and nice! I will definitely be back!!

So fast, kind, and honest! I'll definitely return to them next time I need something done on my car.

I was able to get my son's truck in on short notice and they took great care of me. You don't just pay for your services here, you pay for the expertise. Great shop!

I had been to five different shop replacing parts on my right front. It wasn't until I took my car to these guys but they actually found the problem and come to find out my frame was completely rusted out and have broke. They said my car cannot be fixed the damage is too expensive and it could have killed me and my 15-month-old granddaughter. Thank you guys you essentially save me and my family's lives!