Springfield Auto Repair

David, we appreciate your feedback and the opportunity to explain further. The concern you’re experiencing is an intermittent fault with your ABS control unit. When the ABS module fails, it also disables the brake light circuit, which is why your lights sometimes work and sometimes do not. Unfortunately, when you came to pick up your vehicle, the ABS light was off and the brake lights were functioning, but that doesn’t mean the underlying concern isn’t there. Our technicians performed a full test and inspection, which takes both time and expertise, and confirmed that the ABS module is the source of the concern — that’s what the $250 charge covered. At this point, the only solution is to replace the module, but the part is currently on national backorder until July. To help with this, we’ll apply the full testing fee you’ve already paid toward the cost of the repair once the part becomes available. We appreciate the opportunity to have this conversation, and if you have any other concerns or questions, please don't hesitate to reach out to our Facility Leader, Tori Woodward at 417-530-3220.

Thank you, Lucas!

Ryan, thank you for your feedback. We’re glad to hear our team member was friendly during your visit, but we’re sorry to hear you felt our communication could have been clearer. Our $200 testing fee is standard and covers the time, advanced tools, and expertise required to accurately identify concerns—especially on a vehicle like yours with 228,000 miles, where components often require more in-depth inspection. We always provide an estimate before moving forward so customers can make an informed decision, and we understand if you choose another shop for the repairs. While pricing can vary depending on parts quality, warranty, and labor standards, we stand by the value and quality of our work. We appreciate you giving us the opportunity to look at your Sierra and wish you the best with your repairs.

Thank you, Ben!