Excellent customer service makes all the difference when it comes to customer loyalty, which is why we strive to keep our customers smiling throughout the time their car is in our shop for repairs. It is our customers that come into our shop that makes all the difference, and we want to make it a positive experience at Complete Automotive.
Having certified technicians on staff means that they are held to the highest standards of auto repair, not just by their employer by a third party. This means that minimum national standards for auto repair are employed at the shop, which is a 2-year minimum of in-shop training before enrolling in classes to gain certifications. This means that your auto mechanic will have hands-on experience and not experiment with your car, so look for those ASE-Certified certifications when choosing a shop.
Customer service on the phone and in-person is a biggie. Staying in communication with you throughout the intake, diagnosis, and repair process means that you won't feel like there is a mystery going on behind your back and feeling uncertain that repairs are being appropriately managed throughout the repair process. Plus, you will know when your car is ready for pick up!
Accurate pricing is another thing that makes for an excellent customer service experience. If you leave your car with a shop thinking your total is going to be one thing, and when you pick up your vehicle, the price is higher, you leave feeling cheated, even if the additional costs are warranted. By updating written estimates throughout the repair process and keeping you in the loop as new parts are needed for your car, a good shop can provide peace of mind and help you feel involved in your car repair.
Complaints and poor reviews, and how a shop handles them is a good sign as to if you are dealing with a shop that is experienced in excellent customer service practices. If someone leaves a scathing review, does the shop reply? If so, do they respond politely, addressing the customers concerns? It is true that people leave nasty reviews in a moment of anger, and once they settle down, they realize that it is not the shop's fault after all. How does the shop handle the customer after this situation occurs?
How clean is the shop? If your waiting room, front office, and mechanic bays are clean, then it is likely that your car will also be kept clean. If the shop maintains their own presentation well, they are very well going to keep your vehicle that way while it is in the shop. Knowing there isn't oil everywhere, means that you won't find oily fingerprints and footprints all over your car's dash, door handles, and along the engine bay.
Is the shop associated with an association? If so, they likely have been through an interview process, which ensures that the shop checks out. If this is the case, you will find yourself with a higher chance of having a positive, transparent interaction with a repair shop.
The team at Complete Automotive would love to show you our stellar customer service and help you get the most out of your car, and offer information on Lifetime BG Protection Plans. Our Lifetime Protect Plan is helpful in our goal to get your vehicle to 300,000 miles and beyond. Let us show you how to get 300,000 miles or more out of your car with proper maintenance. Call us today or schedule an appointment. Our family-owned and operated business truly cares about your vehicle and your safety. We hope you will accept our invitation to come in and see what our customer service experience is like.
We look forward to seeing you soon!