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Complete Automotive has a blog with interesting, informative and fun things happening in the automotive industry. Please check it out. If you have any questions about our auto repair services, call us, schedule an appointment online, or stop by Complete Automotive at 2238 E Chestnut Expy Springfield, Mo. 65802. Our highly capable auto mechanics will determine the problems with your diagnostics and discuss the next steps to be taken to ensure your safety. Customers quickly come to trust that they made the best choice by choosing Complete Automotive. We look forward to your visit.

Monthly Archives: April 2020

How Great Customer Service Makes a Difference

How Great Customer Service Makes a Difference

Excellent customer service makes all the difference when it comes to customer loyalty, which is why we strive to keep our customers smiling throughout the time their car is in our shop for repairs. It is our customers that come into our shop that makes all the difference, and we want to make it a positive experience at Complete Automotive.  Having certified technicians on staff means that they are held to the highest standards of auto repair, not just by their employer by a third party. This means that minimum national standards for auto repair are employed at the shop, which is a 2-year minimum of in-shop training before enrolling in classes to gain certifications. This means that your auto mechanic will have hands-on experience and not experiment with your car, so look for those ASE-Certified certifications when choosing a shop. Customer service on the phone and in-person is a biggie. Staying in communication with you throughout the intake, diagnosis, and repair process means ... read more

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