Springfield Auto Repair

Thank you for addressing the suspension components that you saw needed attention. Just made a trip to Branson and back and the 28 yr old ‘vette feels like it should!

It was very nice very professional and very pleased

I picked up my car yesterday and it runs perfect.

tl;dr terrible communication, terrible mark-up, untrustworthy. BBB complaint #18162848 Early August our 2005 Prius began exhibiting signs of hybrid battery failure. The dash lights that indicating hybrid battery failure came on and the car behaved as though hybrid battery was failing. We called Complete automotive and asked them if we could bring the vehicle to them to confirm the diagnosis and if they would work with a third party vendor to replace the hybrid battery if the diagnosis was confirmed. They said that they could and we dropped the vehicle off with them on Aug 8, 22, prior to leaving for a two-week vacation. While on vacation they called to tell us that the diagnostics said that the hybrid battery was not the problem, that instead it was the water pump control valve and that we also needed new tires. All together, they told us it would cost us $3,200, but since the hybrid battery which they claim to have tested was in good shape they told us that the car despite its age would last us "another 100,000 miles". We paid the $3,200 and picked up our car after the trip. Less than a week after picking up the car, it began exhibiting the exact same symptoms. We returned to the car to the shop on 9/2. By 9/7 they had (re?)tested the hybrid battery and (this?) time confirmed the hybrid battery had failed. Between 9/7 and 10/3 we received 0 calls, texts, or emails from Complete automotive. We called or emailed multiple times weekly for updates and was put off each time with vague responses about we don't know or we are still researching. It finally required both my husband and I driving to the shop on Oct 3rd and demanding they hand us our keys so we could take our car off the lot and get it fixed ourselves. They wanted to charge us double the cost (another $3500) to have the 3rd party vendor replace the battery on their lot that the third party vendor charged us to replace it the very next day ($1450) parked in front of our home.

Lorenz Service Center, whom I trust 100%, referred Complete Automotive - From the 1st phone call to Complete Auto, I realized I never wanted to go anywhere else CUSTOMER Service was Top-Notch from Tori, Chris & Rufus TURNED OUT TO BE 2 PROBLEMS THOUGH at the end of my visit 1) I was never told up front how much they would charge to look at an oil leak and a Brake-light that wouldn't turn off - It turned out t be $150, I paid it - BUT HAD NO IDEA WHAT IT WOULD COST until i checked out - Since I didnt have them repair anything, I had no idea; - At the end they could have told me: "There was no charge for looking" OR $500 A HEAD UP ABOUT POTENTIAL CHARGES WOULD HAVE BEEN NICE TO KNOW 2) When about to leave, I noticed there was an EASILY SEEN crack in my Corvettes fiberglass hood that was not there when I arrived (I am positive I didn't bring it in that way, because I am so careful with it. Ive seen this problem on Vette's when one is not careful opening or closing the hood - Rufus, the Tori addressed the situation immediately, Tori said she would talk to the Owner Carl and they would take care of it She suggested I take it to Hammer Autobody, Derek at Hammers said they cannot repair it, said it would need a new hood - He suggested a few places that can repair Fiberglass, I called all 3 Two said no, the 3rd said wouldn't be able to look at it for at least 2 months - I had someone interested in buying it that day, thats why I took it in to Complete originally to look at oil leaks and Brake-Light - So breaking my hood couldn't have been a worse time - The potential purchaser backed out because of my hood problem - I kept searching that day, found out Kennys Autobody works on Fiberglass (Kenny heard my predicament and worked it in that night, cuz now that my buyer backed out, I decided to take it to an Auction the next day) If I left it broken at the Auction, I would get less for it NOT sold it at all AND there was a good chance they could have broke the Crack clean off - SO KENNY STAYED UP TIL 2am, was done the next morning and I gotter to the Auction barely on time ALL IN ALL - We all make mistakes, the real test of a Character is how mistakes are resolved - I hope Carl will make it right by taking Care of Kennys Invoice IF HE DOES, I will be a Customer for life AND refer everyone I know, who needs a top Notch place to work on their vehicle Gave 3 Stars because of the surprise end charge and the car damage If Carl steps up and handles the repair, I will change this to 5 Star Will let you know how this turns out RJ Crager

Fits me in and took care of my problem...thank you!!

After a couple of unsatisfactory visits to my local dealership, my cousin recommended Complete Automotive. I came in with my check engine light on, with two notifications, and all of my rear lights not working. They had the inspection done in about an hour, walked me through the estimate, allowing me to approve or decline services, and fixed everything I approved in another two hours. I’ve had oil changes take longer and my car is running like a dream again! Thank you to Tori for being so friendly and professional. Couldn’t have had a better experience!

Always love the service! Thank you!!

Great service. Friendly staff. Low prices. Got my baby back and moving within a amount of time! I will be using there services again in the future. Thanks complete automotive!