Springfield Auto Repair

Great experience! They give you a ride home and everything!

Complete Automotive are always good folks to work with. They do good work and are not always trying to upsell you. I particularly like that they send you a diagnostic report with pictures via email and text where you can then authorize repairs.

My experience about this place is not satisfied. I wanted them too diagnosis. Mind you, you can take your vehical to auto zone or othet places, an they do it for free! So make a long story short the diagnosis was the the same, but they charged me, after I told them that was the problem. They didn't care. They sill had to do the test. They charged me to look at all my stuff like fluids, windshield fluid, and wipers, witch those were bad but they said they were good! And there not! So did they really check? That just the half. By the way I took my engine apart to fix the problem, an changed the part blood sweat an tears. After that happened. I wanted to see what they would charge. Not good,I can buy a brand new engine for the price that they told me! SAVE YOUR MONEY, IT CAN BE DONE LOTS CHEAPER$ THANKS

Always a great experience in servicing our fleet. Torrey does a fantastic job in following up up with the diagnosis of any problems and getting us back on the road. Dave Brewer Culligan Water Springfield

We will see if I will recommend them or not. This is the 2nd time my daughters car has been to one of their locations, for the same lights in her dash. First time was throttle body replacement for $900. That was 2 weeks ago. Now we will see what they say about this trip. They called her to get approval for diagnostic on car. Crazy they should still have it but she was told the two locations don’t share service history? Don’t you think they would have her complete history avail at either location! Let’s see how this turns out.

Rude customer service

Our car was on its last breath and they resurrected it. It would have taken us months to get the car into the condition it’s in now. It had several issues that had to be done and redone but they were really good about talking to us about our warranty and not moving ahead without getting our approval first. Thanks for turning our lemon into a daily driver!

Awesome Customer Service!!! Eric and Team from the South Campbell Location in Springfield, go above and beyond , to help fix your car and then guarantees the work if anything happens to go wrong. Really appreciate Complete Automotive and definitely will take my cars back to them with any future repairs or maintenance.