Springfield Auto Repair

Inspection of noise in front end suspention. I brought my chevy truck in to see what was making the popping noise in front. I thought it was the ball joints and told them that. They supposedly gave it an inspection and told me that it was the ball joints and that it would be 1400.00 . I thought that was way too high and called around and found out that I could get it done much cheaper somewhere else. I came and picked it up and was charged 130.00 for the inspection of it. After I took it to the other shop and got it fixed, come to find out it was not the ball joint. It was the axle that was broken. Their inspection was wrong and I called to talk to Brian but he was not available and he would get back with me when he was available. Inever got a call back and got busy....never got to ask him about the 130.00 inspection that was not correct,and ask for my money back because I think I deserve it. Update: I received a call from the manager. She was a very nice lady. Actually every one I dealt with from there was very nice. I never had a problem with that. Anyway, she was very apologetic and said that she would refund my money for the inspection. Its good to see this. Everybody makes mistakes , I'm just glad to see that there are businesses that will own up to them and do what it takes to keep the customer happy and make things right. Thank you for being so professional and honest.

As always the team at Complete Automotive was professional and helpful. They did quality work on my Toyota Tundra and recommended a few areas to keep an eye on, but did not tell me I needed additional work that was not warranted. They are great people to work with every time.

They’ve always been very friendly and communicative. I have an older older truck that needed some minor repairs prior to inspection. Complete is not the kind of place that will do a repair for you to wind up broken down later because they missed something , I’ve been very pleased with their work.

Thank you!

They are so detailed with their inspections and I so appreciate that because not only do you know what is wrong or needs repair they also give you the pictures to go along with that and they’ve been taking care of my vehicles now for over a couple years and I highly recommend them

Love Tory and got to meet Noddles. I enjoyed petting the dog while I was waiting.

Very pleased with what they did and how they did it. Always a pleasure to to do business with these people. A very special five star rating to their shuttle driver who made it possible for me to make the appointment today.